Here's what you'll be responsible for each day:
- Solving operational issues, doing mechanical and electrical repairs and making adjustments with the client in person or by phone
- Training Operators and Maintenance Technicians at clients’ locations
- Explaining the work to the client
- Completing aggregate service reports and getting the client’s signature
- Drafting detailed service reports for internal use
- Evaluating client needs and opportunities to optimise the equipment and processes
- Offering solutions to the client such as a preventative maintenance program and replacement parts
- Recommending to the Engineering team changes to the products to improve equipment
- When the Technician isn’t providing services: participating in the assembly, disassembly and palletizing of equipment (electrical and mechanical)
The things we're looking for on your CV:
- DEC in Industrial Electronics Technology, Industrial Maintenance Technology or Mechanical Engineering Technology or any other combination of trainings (vocational diploma or DEP) related to the position
- Over three (3) years of experience in equipment installation and automation, ideally in the printing or web converting field
- Capacity to read and understand machine drawing and electrical schematics
- Bilingualism (French and English) is essential
- Knowledge of Spanish, an asset
Qualities we love:
- Knowledge of tension management in the printing or web converting fields
- General knowledge of PLCs and operator interfaces (HMI)
- Basic knowledge of the Microsoft Office suite
- Ability to solve problems efficiently and in a structured manner
- Excellent customer service abilities and positive attitude
- Good communication skills
Specific Conditions:
- Competitive salary
- Regular work week of 40 hours – however, the number of hours can surpass 40 hours and be distributed from the Sunday to the Saturday depending on client needs and different emergencies
- Isolation allowance
- Frequent air travel across the world
- Must have a valid passport at all times
- Must have a valid driver’s licence at all times
- This position requires manual work, physical efforts and long trips
- Group insurance plan
As a leader in the industry, we understand that a big part of our success is because of the people that work for us. That’s why we do everything possible to ensure every one of our employees is happy. With the conditions. The environment. And the benefits. It really matters to us.